If the item is not as described
Tell us within 7 days of delivery and we will accept the return and refund you in full, including what you paid for delivery.
This covers an item that arrives damaged, is the wrong card, or does not match the condition or grade stated on the listing.
We pay the return postage in these cases.
If you simply changed your mind
Tell us within 7 days of delivery. The item must come back unused and in the same condition it left us — still sleeved and toploaded, and with any graded slab unopened.
Return postage is paid by the customer, and we refund the price of the item rather than the original delivery charge.
A slab that has been opened, or a card returned damaged, cannot be refunded — with one-of-a-kind stock we cannot resell it as what it was.
How to start a return
Message us on Telegram with your order number and a photo of the item. Please do not send anything back before we have replied — we need to tell you where to send it.
How you are refunded
Once the item is back with us and checked, we refund within 3–5 working days.
Refunds go back the same way you paid. We cannot refund to a different account than the one the payment came from.
Cancelling before dispatch
If your order has not been dispatched yet, tell us and we will cancel it and refund you in full.